Section: Blog | AI and CRM

AI AI and CRM AI in CRM AI CRM Optimization AI and Automation

By Mark Khabosha | 25 September 2025

Summary: Customers still pick up the phone for complex, urgent, or sensitive issues. That’s exactly...

AI AI and CRM AI in CRM AI CRM Optimization AI and Automation

By Mark Khabosha | 18 September 2025

Summary:Agentforce voice integration pairs Salesforce’s in‑CRM brain and hands (data + reasoning +...

AI and CRM Agentic Orchestration

By Stewart Balanchine | 27 December 2024

In Part 1 of this series, I introduced the transformative potential of AI agents in marketing and...

AI and CRM