CETRAI was built from scratch by our own engineers. Capabilities an agency needs are an engineering decision, not a vendor negotiation or a roadmap request.
GOVERNMENT & PUBLIC SECTOR
Salesforce, HubSpot & AI
for Government
Public agencies are under pressure to do more without adding headcount. CETDIGIT is a Salesforce Crest Partner and HubSpot Elite Partner that modernizes how government works - we implement Salesforce and HubSpot, migrate and integrate your systems of record, and deploy resident-facing AI agents that verify identity, look up records, file requests and book appointments. Our clients include NATO DIANA and the State of Montana - and because we hold two cooperative contract vehicles, most agencies can buy without running a solicitation.
12
of 70+ firms qualified on both tracks of Montana's statewide AI procurement.
- Montana solicitation
- SPB-RFP-2026-0608GW
- TIPS contract
- #220105
- Cooperative authority
- 18-4-401, MCA
Awarded on Track 1 and Track 2 of the State of Montana Master AI contract — alongside IBM, Deloitte, Hewlett Packard Enterprise and Granicus. Also awarded under TIPS #220105, and trusted by NATO DIANA.
Why CETDIGIT?
We are a Salesforce Crest Partner and HubSpot Elite Partner with more than 300 CRM and AI deployments - and we built our AI platform ourselves rather than reselling someone else's.
We own the platform
We know your systems
300+ deployments across Salesforce, HubSpot, Dynamics, Oracle, Tyler Technologies, ServiceNow and Workday. The AI has to talk to what you already run.
You can buy without a bid
Two cooperative vehicles — Montana's Master AI contract and TIPS #220105 — let most public agencies purchase from an already-competed contract.
Trusted at every level
Our clients include NATO's Defence Innovation Accelerator for the North Atlantic (DIANA) and the State of Montana — organizations whose due diligence is not a formality.
We state status honestly
Certifications we hold are listed as held; assessments underway are labeled underway. You will not find an overstated claim in our proposals.
Elevate Your Business Success with Salesforce & HubSpot
Transform your CRM implementation into a revenue engine: streamline processes, boost conversions, and propel business growth with Salesforce & HubSpot expertise.
The CETDIGIT Advantage
Most public-sector chatbots are a search box that talks back. They answer with a link and a phone number, the resident still waits until Monday, and the call still lands on your staff. Four things change that.
It finishes the request
Verifies a resident's identity before releasing account information, queries permitting and case systems live, files the service request, returns a tracking number and books the appointment — inside the conversation.
It understands what was meant
"Water in the street" can mean a broken main, irrigation runoff, a blocked storm drain or flooding inside a home. The agent asks the clarifying questions your staff would ask, then routes correctly.
Every answer is sourced
Retrieval-augmented generation restricts responses to agency-approved content with mandatory citations. A public agency cannot publish an AI that improvises, and this one does not.
It runs when you don't
75+ languages, 30 voices, WCAG 2.1 Level AA, at two in the morning. The residents most likely to miss a deadline are the ones who cannot call during business hours.
One Agent, Every Channel
An agency configures an agent once. The same knowledge, guardrails and tone apply wherever residents reach it. A single widget delivers voice and text on any website or internal portal. The same agent answers inbound calls and places outbound calls on your existing numbers, and converses over WhatsApp. Every conversation is transcribed and analyzed identically, whichever channel it arrived on.
Working With Your Systems of Record
Pre-built and custom connectors reach Salesforce, Microsoft Dynamics 365, Oracle, SAP, Tyler Technologies, ServiceNow, Workday and Active Directory. The agent reads case status, permit status, account balances and inspection results mid-conversation, then writes back contacts, cases, service requests and notes when the conversation ends. Access is scoped, logged and revocable.
Identity Verification and Secure Disclosure
Public information is answered freely. Account-specific information is released only after the resident is verified, and restricted information is never released at all — a rule your agency writes, not one we assume. A parent asking about their own child's record gets an answer; the same parent asking about another student does not.
Human Handoff That Keeps Context
When someone asks for a person, they get a plain yes — no circular negotiation. The request lands in Slack, tagged, with the full conversation thread attached, so the staff member has context before typing a word. They reply from Slack and their words appear live in the resident's window. The handoff and everything either side of it stays one continuous record.
Governance Built for Public Record
Version history with comparison and restore. Role-based approvals before anything reaches the public. A step-by-step record of every action the agent took and why. PII detection and masking in stored transcripts, retention you configure from 7 days to a year or purge-per-session, and a zero-retention mode where the platform disables any feature that would contradict it. Client conversations never train AI models.
AI Across Agency Operations
Beyond resident services, the same platform runs internal staff assistants on an isolated knowledge base — HR policy, benefits, travel and reimbursement, procurement procedure, IT service desk. It automates routine document and case handling. And through Model Context Protocol it connects agency systems to the AI assistants your staff already use, so a manager asks a question of live data instead of requesting a report.
Who We Serve
The same platform, configured differently. Every deployment starts from your published content, your systems of record, and rules your staff write.
Cities & Municipal 311
Service requests, permits, utilities
County Government
Property tax, vital records, elections
Court Systems
Filing, fees, hearings, jury duty
K-12 School Districts
Enrollment, transport, meal programs
Higher Education
Admissions, aid, registration holds
Health & Human Services
Eligibility, application status, intake
Housing Authorities
Waitlists, vouchers, recertification
Permitting & Licensing
Plan review, inspections, corrections
Transit & Utilities
Routes, outages, paratransit booking
Libraries & Parks
Hours, cards, program registration
Internal Staff Support
HR policy, procurement, IT desk
State Agencies
Statewide programs and services
Contract Vehicles
Both vehicles let a public agency purchase from an already-competed contract. Which one applies usually depends on your state and entity type — we can tell you in one call.
State of Montana
Master AI Products & Services
| Solicitation | SPB-RFP-2026-0608GW |
| Tracks awarded | Track 1 & Track 2 |
| Initial term through | June 30, 2028 |
| Cooperative authority | 18-4-401, MCA |
Purpose-built for AI. Montana agencies order through a Tier Two statement of work; public procurement units in other states may purchase under the same prices and terms.
TIPS — national cooperative
Technology Solutions, Products & Services
| Contract | #220105 |
| Awarded to | Cetrix Technologies LLC |
| Current term through | May 31, 2027 |
| Eligible buyers | TIPS member agencies nationwide |
The Interlocal Purchasing System serves K-12 districts, higher education, cities, counties and state agencies across the country. Membership is free, and members purchase directly against the awarded contract.
How To Buy Under the Montana Contract
Montana's master contract uses a two-tier model. Tier one qualified the vendors; tier two is how an agency starts a project. The thresholds below are set by the contract.
UNDER $10,000
Direct selection
An ordering agency may select any qualified contractor directly. No competition required — the fastest route to a working pilot.
$10,001 – $100,000
Three quotes
The agency solicits responses from at least three qualified contractors before selecting.
OVER $100,000
Full solicitation
A detailed statement of work goes to all contractors on the master roster. Cost carries at least 20% of the evaluation points.
Vendor identifiers
| Legal name | Cetrix Technologies LLC |
|---|---|
| DBA | CETDIGIT |
| UEI | SQQMY5MTXWJ6 |
| CAGE | 7WRE1 |
| EIN | 36-4811309 |
| MT registration | E1631041 |
Security, Compliance and Accessibility
Status is stated plainly and confirmed at contract. Where an assessment is in progress we label it as such rather than implying it is complete.
HELD
Cyber Essentials Plus
Independently assessed under a Government Department scope.
HELD
WCAG 2.1 Level AA
VPAT / Accessibility Conformance Report available for bid submission.
HELD
HECVAT Light
Completed and available to institutions that require it.
HELD
Annual penetration testing
Third-party tested each year, remediation tracked to closure.
IN PROGRESS
SOC 2 Type II
Examination underway. Report published on completion.
HELD
US-only hosting
Production in US regions. Client conversations never train AI models.
HELD
99.9% uptime SLA
Geo-redundant infrastructure, RPO 4 hours, RTO 8 hours.
HELD
Framework alignment
NIST AI RMF, Montana HB 178, GDPR and FERPA; HIPAA-ready with an executed BAA.
Conclusion
Residents do not judge an agency by its technology stack. They judge it by whether their question got answered and their request got handled. Most of the volume arriving at a public front counter is repetitive, well-documented, and answerable from content the agency has already published — which is exactly the work an AI agent should absorb, so staff can spend their time on the cases that genuinely need judgment.
What has held agencies back is not appetite. It is procurement time, and a reasonable fear of publishing an AI that says something indefensible. Both of those are addressed here: the buying route already exists through two cooperative vehicles, and every answer the agent gives is grounded in your approved content, cited, logged and governed.
The right first step is small. Pick the ten questions your staff answer most often, and let us show you what happens to them.
Some Of Our Clients
Public sector, defence, higher education, healthcare and enterprise organizations across 300+ CRM and AI deployments.
Defense & multinational
NATO DIANA
The Defence Innovation Accelerator for the North Atlantic — NATO's program for dual-use deep technology across the alliance.
State government
State of Montana
Qualified on both tracks of the Master AI Products and Services contract through competitive statewide procurement.
Trusted by Industry Leaders
The CETRAI Advantage
Platform capabilities as configured for public sector deployments.
75+
Languages
Automatic detection with mid-conversation switching, across voice and text.
3
Channels
Website, phone and WhatsApp from a single agent configuration.
99.9%
Uptime SLA
Geo-redundant infrastructure with automatic failover between model providers.
AA
WCAG 2.1
Level AA conformance with a VPAT available for bid submission.
What Our Clients Say About Us
Businesses of all sizes trust CETDIGIT
You demonstrated tremendous patience as we learned the system and you really did an excellent job setting up the infrastructure which should allow us to grow. I do not know if Cetrix utilizes rating system, but in my book you deserve the highest level of recognition. (If it’s 1 -5, then you are clearly a 5+++!).
Charles D. Hammerman
President & CEO-Disability Opportunity Fund
Cetrix was a pleasure to work with, always very communicative, thorough and on time with deadlines. ... I look forward to working with them again.
Robert Cardiff
Mark Pendolino
We enjoyed working with Brian in particular. Would highly recommend them.
Donald D. Janacek
Chief Executive Officer - FreshOne Holdings, LLC
Your Salesforce & HubSpot Partner
The AI has to work with the systems your agency already runs. That is the practice we came from.
Salesforce Crest Partner
Including Public Sector Solutions and Financial Services Cloud implementations.
HubSpot Elite Partner
Top-tier partner status with a 2026 HubSpot Impact Award.
300+ deployments
Across government, healthcare, education, financial services and non-profit.
Begin Your Digital Transformation
Tell us the ten questions your staff answer most often. We will show you what an AI agent does with them — and tell you honestly if it is not worth doing.
Public procurement units — including local and state agencies in any state, tribal procurement units, and agencies of the United States — may purchase under the prices, terms and conditions of the Montana contract without conducting a separate solicitation, per 18-4-401, MCA. The State Procurement Services Division does not guarantee participation by any public procurement unit. CETDIGIT holds a position on the qualified vendor list; this does not constitute endorsement by the State of Montana. TIPS (The Interlocal Purchasing System) contract #220105 is held by Cetrix Technologies LLC and is available to TIPS member agencies under its own terms.