As Artist and Brand's success developed, the organisation found that they were struggling to find a way of effectively representing their client's profiles. In a highly fluid and dynamic business environment, they found themselves lacking the tools needed to work ‘on the move’. The organisation sought a vehicle which would give them reliable and remote access to their customer data no matter where and when. They also identified the requirement for leverage on their data to truly understand their client's needs, and a facility to provide reliable and live storage of that data.
Artist and Brand's list of requirements were quite extensive; they certainly knew what they wanted! Using Salesforce, we could distil their requirements down into a single sentence: Integrated, collaborative, reliable, informative and mobile data. The following are a list of Artist and Brand's main requirements:
After only a few months of using their new Salesforce implementation, Artist and Brand were already able to identify tangible improvements in a number of their business areas:
Artist and Brand feel that through the use of Salesforce, they have gained a unique understanding of their client's needs. They feel that they can now work effectively from any location because of the facilities it has given them.
With the help of new possibilities in the digital age, especially through automation processes in combination with Artificial Intelligence there are three main advantages that can be used to increase sales:
Your employees, customers and not least your company will benefit from these results.
Together with our partners, we have many solutions for process automation. We will help you start into the digital age. So take your chance.