Unum increases targeted leads by bringing its marketing activities together with HubSpot software.

The Challenge
The Solution
The Result

With more than 40 years’ experience in employee benefits Unum is one of the UK’s leading providers of benefit solutions for businesses and their employees,including:

  • Critical illness, sick pay, dentaland life insurance
  • Income protection
  • Medical and vocational rehabilitation

Selling products to businesses through brokers Unum wanted to generate more sales leads and broker enquiries.

To do this it needed to increase brand awareness and shift its focus from outbound to inbound marketing.

Searching for an integrated solution to replace separate inbound marketing tools (WordPress, custom CMS and Silverpop) the marketing team came across HupSpot software and Playbook.

Their problem-based searches delivered targeted content relevant to their buyer stage; references to HubSpot were everywhere on twitter.

HubSpot’s own inbound marketing convinced Unum to trial its Marketing Platform for a year, creating its own content to address concerns and answer questions in the benefits marketplace:

  • eBooks
  • Guides
  • Online workshops
  • Whitepapers
  • Content for Brokers

Unum created content Landing Pages, added Calls-to-Action and Forms to generate leads and quote requests, and used the Email App for follow-up communications.

That was three years ago, since then Unum has moved its entire website onto HubSpot and been able to dramatically improve its visibility and position as a thought leader in its field.

Since partnering with HubSpot, Unum has:

  • Increased leads through its targeted content
  • Gained 22,000 new contacts – a quarter of the reachable market in the UK
  • Tripled organic traffic
  • Doubled website traffic
  • Now ranks in the top three for all targeted keywords
  • Been able to prove ROI on marketing activities

In addition to HubSpot software for data capture and emailing, Unum digital team increased marketing automation:

  • Workflows trigger actions based on users’ context
  • Keywords tool and SEO features to optimize content
  • Marketing Analytics Dashboard provides campaign insights

The team attribute speedy inbound marketing success and increased brand awareness to:

  • A test and learn approach
  • The right culture and people
  • Buy in from key stakeholders

In 2016, the team introduced the HubSpot inbound marketing methodology at US sister company, Colonial Life and were seeing results within six weeks.



With HubSpot, Unum has increased leads through targeted content, improving inbound marketing to gain 22,000 new contacts.


Unum has moved its entire website onto HubSpot and been able to dramatically improve its visibility and position as a thought leader in its field.


Website traffic has doubled, organic traffic has tripled and Unum now ranks in the top three for all targeted keywords.


Take the next step into the future

With the help of new possibilities in the digital age, especially through automation processes in combination with Artificial Intelligence  there are three main advantages that can be used to increase sales:

  • Faster production processes
  • Fewer errors
  • Better usability of machines

Your employees, customers and not least your company will benefit from these results.

Together with our partners, we have many solutions for process automation. We will help you start into the digital age. So take your chance.