Ecommerce Solution
Woocommerce
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Work Smarter. Grow Faster. Reshape for Tomorrow.

OMNI-CHANNEL
SMART SELLING
CUSTOMER EXPERIENCES
MARKETING AUTOMATION
SCALABILITY

Grow faster with a customer-centric B2B ecommerce website

“Convert More Customers Predictably and Grow Faster with B2B Ecommerce Solutions”

Boost Acquisitions Through Omnichannel Marketing

Deploy the most efficient and cost-effective marketing campaigns to attract new customers Cetrix lets you know which channels are your most effective or profitable.

Data Driven B2B eCommerce

Deliver the right message at the right time to capture your customers' attention. Our data-driven insights let your brand stand out among the other advertisements and sales pitches found on billboards, social media, and across the Internet.

Improved Profitability and Customer Retention

Our solution lets B2B ecommerce companies and retailers understand their existing customers. Know who might abandon their online carts or walk out of your store and how to deal with them

Targeted Cross-Sell / Upsell for Improved Customer Experiences

Determine your best targets for upsells and cross-sells. Our smart AI-powered segmentation reveals the best timing, offers, and channels to improve your customer experience and increase sales. 

Develop relationship while growing revenue with a completely digital customer B2B eCommerce strategy

Develop B2B eCommerce sites with Better Digital Experiences

Convert more long-term buyers with a seamless B2B eCommerce marketplace platform. Make your existing customers' purchase decisions easier through the following B2C marketing strategies.
BUILD BETTER DIGITAL COMMERCE EXPERIENCES

Optimize the conversion funnel.

Reduce abandoned carts with proven B2B and B2C best practices, including saved carts, optimized checkout flows, and payment accelerators. Guide your customers with an easily navigable sales process.

Leverage social extensions

Extend your reach through merging B2B eCommerce trends including social channels and online communities, such as Instagram and Facebook. Draw in customers through easily shareable versions of your product pages.

Go mobile

Master B2B business mobile commerce with a full suite of mobile-first capabilities, including responsive design, data-driven mobile UX, and one-touch payment.
 
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Empower customer service teams.

Enable your service agents to accelerate and check out over-the-phone orders on behalf of existing customers. Process B2B transactions through real-time access to online storefronts, inventory management, and order history. Build personalized experiences that scale.
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Personalize B2B eCommerce with Artificial Intelligence

Harness the power of AI in your B2B and B2C marketing campaigns— no data scientist required. Get more long-term return sales from your existing customers.
PERSONALIZE WITH ARTIFICIAL INTELLIGENCE

Build B2B and B2C eCommerce experiences quickly.

Interpret existing customer purchasing behavior and optimize your product bundles, sets, and deals with Einstein commerce Insights, an AI-powered shopping basket analysis dashboard.
 
 
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Create consistent B2B business experiences anywhere.

Cultivate your existing customers. Understand how and when to guide them through your online store wherever they are in their journey. Maximize their purchasing decisions in your favor through valuable B2C marketing strategies
 
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Your B2B eCommerce Customers Expect More

Today, B2B business customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps get overwhelmed trying to meet these growing demands because they lack the proper tools and consistent data sources.
 
Service Hub brings all your customer service data and channels together on one CRM platform. This way you can efficiently onboard, support, retain, and grow your customer base. The result? More delighted customers at every stage of their journey.
YOUR CUSTOMER EXPECT MORE


Help Desk & Ticketing

Spend less time entering data, and more time helping your B2B business customers succeed. With our eCommerce platform, you can prioritize tickets with critical issues first.


Knowledge Base

Help your customers help themselves while reducing your support requests. Our ecommerce platform transforms frequently asked questions into a searchable help articles, videos, and documentation.

Live Chat

Guide your customers through your sales channels and online store in real time. Improve your overall customer experience by automatically sending users to the right services team members.
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CRM is an Integral Part of B2B Customer Life Cycle Management

Support your customer along their journey through your sales funnel across all major functions and channels. With Cetrix, you have the life cycle management tools to maximize your commerce, marketing, sales, customer service, social channels, and other B2B transactions. 

By connecting the CRM with other cloud solutions, we can empower the entire customer lifecycle — from awareness and acquisition, to purchase and fulfillment, to advocacy and retention.

CRM IS AN INTEGRAL PART OF CUSTOMER LIFE CYCLE MANAGEMENT

Put customer data at your fingertips.

Access your customer data on all your devices from anywhere. Our eCommerce platform provides full purchase history, outstanding orders, service issues, and notes from other teams — all in one single view.


Build a smarter B2B business sales team

Let your sales team offer your customers more personalized, insightful solutions with our real-time data analytics and smart insights. They can even reach with customers through any channel, marketplace, or device.

Control Your B2B eCommerce Marketing Strategies and Merchandising

Empower your B2B business marketers and merchandisers with efficient commerce apps. The following features will enhance any marketing campaign or channel.

CONTROL YOUR MARKETING AND MERCHANDISING

Build B2B eCommerce Sites quickly.

Quickly design, schedule, and publish pages with our Page Designer. Easily create online stores and landing pages through a drag-and-drop interface with powerful reusable components — no coding required!

Launch marketing campaigns faster.

Build long-term B2B business relationships through our easy-to-use ecommerce platform. Create innovative, customer-centric marketing campaigns, promotions, and A/B testing — all without technical support. 

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Personalize merchandising

Our platform lets you personalize your marketing campaigns to attract more customers, improve customer loyalty, and increase your conversion rates. Create dynamic customer segments with personalized landing pages, merchandising rules, and AI-powered recommendations.

Unify products, pricing, and catalogs

Simplify inventory management across multiple sites, languages, and currencies through a centralized interface. Your customers can seamlessly access your products and pricing information through all channels and devices

Accelerate revenue across channels with a connected, trusted B2B eCommerce platform.

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CASE STUDIES

EBOOKS

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OMNICHANNEL MARKETING for E-commerce and Retailers

Smart Selling in Ecommerce and online retail

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