Learn more about the processes behind Integration of Salesforce with other applications.
Rapid adaptation to a changing business environment, driven by huge data proliferation, constantly evolving customer needs and expectations, and fierce competition, is the means through which a business can survive and grow. In this information age and digital era, such an agility can only be achieved through a systematic, well-planned and continuous use of relevant technologies, with the goal of reaching efficiency in every aspect of an organization’s operations and activities. How could a business respond to this critical challenge? The concept of ‘Integrated Automation’ is Cetrix’s answer to this question.
When it comes to the increasing operational and business efficiency of an organization, the two most decisive factors at play here are people and processes. Integration plays a key role in combining and digitalizing business processes for smoother and more proactive operation. Processes need to be reviewed, optimized regularly by the managers in an organization, and ultimately automated.
Automation has a similar impact on the role people play in an organization’s efficient operation. People perform various repetitive tasks which can be automated, relieving valuable human resources (e.g. intelligence, skill, experience, relationships, and other qualities) to concentrate on areas that can only be performed well by human beings.
What Integrated Automation does is turn disparate applications and software systems, and employees with various level and types of skills and experience into a unified and dynamic whole that can quickly adapt to sudden changes that occur outside an organization; and even use those changes as new opportunities for faster growth and leaner operation. We extend integration to all applications in a process and even beyond and turn employees into process workers with the ability to automate their own tasks when and where they need to and allow them take on new challenges, becoming more effective and responsible wherever they work.
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Customers expect a seamless experience, regardless of channel or touchpoint. Get a single view of your customers using a set of services and tools that makes it easy to surface data from anywhere.
As a new Salesforce customer, it has been difficult for us to get reliable, smart consultants/programmers. Mark and his team were exactly what we needed. They communicated exceptionally well and worked with us to fully understand our needs. I look forward to working with Cetrix on future projects.
President, Aquasol & Poolsure
Mark is great to work with ... He did a great job describing the solution in the proposal, was available when we needed him ... He went above and beyond to help complete our proposal on a very tight timeline.
Founder & CEO, Acutedge, Inc.
Cetrix was easy to work with, worked quickly, and the work was excellent. Going into the job I didn't know exactly how to talk about what it was that our organization needed done with Salesforce, but they were able to easily figure out what our needs were and customize Salesforce for us. We were very pleased with their work.
The Diversity Center of Northern Ohio
Our team had never used a CRM system, but people at Cetrix walked us through every step as patiently as they could. What I really loved was that they were able to add valuable suggestions to enhance our CRM site ... Cetix has truly been one of my best experiences, and we now consider them as part of the team ... Because of Cetrix, our team can better communicate with our clients.
Director, HBCU Tours
Mark was great! I couldn't ask for a better experience. Wait until you hear him on Skype; he is focused, patient and just the right combo of get'er done/calm. His written communication skills are outstanding. I'm looking forward to doing more work with Cetrix.
ScriptEd had the pleasure of working with Cetrix Cloud Services on a Salesforce Database Customization project ... the donation of services has allowed ScriptEd to efficiently and affordably build out the Salesforce CRM that we use to manage our programming ... Over the duration of the project, they were professional, patient, flexible, and thorough. ScriptEd is thankful for and would highly recommend the pro-bono services of Cetrix Cloud Services.
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